Service Delivery Policy

Service Delivery Policy – Vantekra

Last Updated: March 6, 2026

Thank you for choosing Vantekra LLC. This Service Delivery Policy explains how our startup services are processed and delivered.

1. Order Processing

After a service package is purchased:

• Orders are reviewed within 1–2 business days after payment confirmation

• You will receive a confirmation email with the next steps

• Clients may be asked to provide required information before work begins

Required information may include:

• Business name

• Contact details

• design preferences

• website content or materials

Work will begin once the required information has been received.

2. Service Delivery Timeline

Estimated project timelines vary depending on the service purchased.

Typical delivery estimates:

• Logo design: 1–3 business days

• Website setup: 3–7 business days

• Startup package: 5–14 business days

Delivery times may vary depending on:

• Client response time

• project complexity

• revision requests

• third-party platform processing times

All timelines are estimates and not guaranteed.

3. Digital Delivery

All services provided by Vantekra are digital services.

Deliverables may be sent through:

• Email

• Cloud download links

• Website access credentials

• design files or project files

No physical products are shipped.

4. Client Delays

Projects may be delayed if clients do not provide required information or feedback.

If a project remains inactive due to client inactivity for 30 days, Vantekra may place the project on hold.

Reactivation may require additional scheduling time.

5. Revisions

Some services include a limited number of revisions depending on the package.

Additional revisions beyond the included scope may require additional fees.

6. Third-Party Services

Some projects may involve third-party services such as:

• Domain registration services

• Website hosting providers

• Email providers

• website platforms or builders

These services operate independently and are subject to their own processing times and policies.

Vantekra is not responsible for delays caused by third-party providers.

7. Service Completion

A project is considered completed when:

• Final deliverables are provided to the client

• Website setup or design work has been delivered

• The client approves the final version

After delivery, the client is responsible for maintaining access credentials and project files.

8. Service Delays

Delays may occur due to:

• Missing client information

• revision requests

• third-party platform delays

• high service demand

Vantekra will communicate with clients if delays occur.

9. Policy Updates

We reserve the right to update this Service Delivery Policy at any time. Updates will be posted on this page with the revised date.

10. Contact Us

If you have questions about service delivery, please contact us:

Vantekra LLC

Email: service@vantekra.com

Website: vantekra.com